PRIVACY POLICY

Your information is safe with us.

At The Lancaster Cleaning Company Ltd we are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.

This Privacy Policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new GDPR (General Data Protection Regulations) are protected.

In this Privacy Policy ‘we’, ‘our’, or ‘us’ refer to The Lancaster Cleaning Company Ltd.

1: INFORMATION WE COLLECT

We may collect personal information from you in order to fulfil your service requests and for invoicing purposes. This includes email addresses, personal name, business name, postal address, and contact numbers. We may also combine information provided with publicly available information such as your business’s name.

Any personal information used is for the operation and fulfilment of a service requested by you. We may use this information to contact you about products, services, and promotions. If you do not wish to receive this communication, you can let us know at any time and unsubscribe.

Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.

We do not store credit / debit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

2: KEEPING YOUR INFORMATION SECURE

Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. Our staff are fully aware of their responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.

If we ask an external organisation to provide a service for us we will always ensure that they have the appropriate security measures in place.

3: COOKIES

This website may use cookies to better the overall experience of our users. In accordance with legislation and where necessary,  the user has the ability to disable the use of cookies.

 

3.1: WHAT ARE COOKIES

Cookies are pieces of information which are sent from a website to your hard drive while you a viewing a site. These may be used by companies to provide a more personalised experience, for statistical purposes, or for advertisements. The use of cookies is standard practice across the internet and is undertaken by several websites.

Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.

As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.

3.2: WHAT WE USE COOKIES FOR

We may use cookies for a number of reasons including:

1. To provide a more interactive and personal user experience

2. For statistical purposes

3. To show adverts that you may be interested in and control the number of times you see them

It is important to note that disabling cookies may have a negative impact on how a site runs.

3.3: COOKIES USED BY SERVICE PROVIDERS

Third-party companies that are providing a service for us or our website may use cookies and these may be stored on your computer when you visit our website, The Lancaster Cleaning Company Ltduk.co.uk

Google Analytics is used to analyse the use of our website. Information is gathered about website use via cookies and any information gathered is used to create reports about the use of our website. For more on Google’s privacy policy, see here.

3.4: COOKIE DISABLING

If you would like to disable the use of cookies when you visit a website you can do this from your internet browser. The links below provide instruction on how to do this. Once you click on an external link, the The Lancaster Cleaning Company Ltd Privacy Policy no longer applies.

Internet Explorer

Mozilla Firefox

Google Chrome

Apple Safari

4: ELECTRONIC NEWSLETTERS

When receiving newsletters, we require the following information:

1. Your name

2. Email address

An email address is necessary to receive our newsletter and any other communication from us. The Lancaster Cleaning Company Ltd rely on a third-party service, Mail Chimp, to collect contact information and distribute our newsletters.

All newsletters contain an opt-out URL within them.

5: SOCIAL MEDIA PROFILES

The Lancaster Cleaning Company Ltd have official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be The Lancaster Cleaning Company Ltd before interacting with them. Our social media profiles will never ask for user passwords or personal details.

If we provide a social media service for you then you are advised to read the Privacy Policy of that service providers. The social media businesses that we interact with include Facebook, Instagram, Twitter, and Pinterest.

6: EXTERNAL WEB LINKS

This website contains links to external websites. The Lancaster Cleaning Company Ltd is not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave The Lancaster Cleaning Company Ltduk.co.uk they should read the privacy policy and spam policies of each website that collects personal data. This Privacy Policy applies only to the information collected by The Lancaster Cleaning Company Ltd.

7: MARKETING TO CHILDREN

We do not knowingly collect personal information from children under the age of 16 for marketing purposes.

8: OPTING OUT

Customers always have an option to opt-out after they have opted in to communication. If you ever wish to opt-out simply let us know.

9: SPAM POLICY

At The Lancaster Cleaning Company Ltd we are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested.

10. OUR DETAILS

This website is operated and owned by AdCredible Ltd, trading as The Lancaster Cleaning Company Ltd. We are a registered company in England and Wales under the company number  07115912. Our registered office address is:

The Lancaster Cleaning Company Ltd

703B Cameron House

White Cross Industrial Estate

South Road

Lancaster

Lancashire

LA1 4XF

11. DATA PROTECTION OFFICER

Please direct any correspondence with regards to data protection to the following address:

Data Protection Officer

The Lancaster Cleaning Company Ltd

703B Cameron House

White Cross Industrial Estate

South Road

Lancaster

Lancashire

LA1 4XF

12: OTHER PRIVACY NOTICES

We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.

If you have any questions about our Privacy Policy please contact a member of our team.

We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.

This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.

All changes will be effective immediately.

By continuing as a client with us you are bound to the revised Privacy Policy.

This Privacy Policy was last revised in May 2018.

 

 

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